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RETURN AND REFUND POLICY
Last updated November 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or for an exchange only. Please see below for more information on our return policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Refund Policy:
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You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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We (referred to as either, “The Company” "We", "Us" or "Our" in this Agreement) refers to Zanda Riskus, located at 19 St Clair Green, Wakefield, England WF2 0UY, United Kingdom.
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Service refers to the Website.
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Website refers to the site accessible from https://www.shopdisfruta.com.
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Goods refer to the items offered for sale on the Service.
● Orders mean a request by You to purchase Goods from Us.
RETURNS
All returns must be postmarked within fourteen (14) days of the delivery. All returned items must be in new and unused condition, with all original tags, labels and in original packaging.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or a wrong product, drop us an email at: shopdisfruta@gmail.com.
You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.
What are the cases in which I can return an item?
You can return an item for the following reasons:
● Received a damaged product.
● Received a wrong product.
● Received the wrong quantity.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
● If a request is initiated after 14 days of delivery of an order.
● Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
● Discounted or FINAL SALE items.
● Used or Opened Products
● Serial Number has been defaced.
● Product is damaged, broken or destroyed.
● Return or replacement request for any free or complimentary products.
● Any other reasons which are not covered under the cases in the previous section. For example, "I placed an order for the wrong product", "Product is no longer required", “I don’t like the product” "I want to exchange the delivered product for a different one", etc.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within two (2) working days after thorough inspection of your return.
Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money is in safe hands.
RETURN PROCESS
To return an item, please email customer service at shopdisfruta@gmail.com with your concern and the product unboxing video to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided below:
Shop Disfruta
Attn: Returns
RMA#
19 St Clair Green,
Wakefield, England WF2 0UY
United Kingdom
Please note: you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM WHICH WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION OF YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you to refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least two (2) business days from the receipt of your item to process your refund. Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Please Note:
● Partial Return will have a partial refund.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
CANCELLATIONS
Cancellations by you – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back to your original payment method. If we have already shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by us – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back to your original payment method.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Phone: (+44)7412899809